Privacy policy

Wash by Cityclapr (“Wash”, “we”, “us”) operates luxury car wash and vehicle restoration centres at Jabi Lake Mall, Abuja and Galaxy Mall, Kaduna. We are the data controller for the personal data described in this policy.

Questions about your data can be sent to wash@cityclapr.com.

We process personal data in line with the Nigeria Data Protection Act 2023 and the Nigeria Data Protection Regulation (NDPR). We rely on your consent (for marketing and WhatsApp updates), the performance of a contract (your booking or membership), and our legitimate interests (fraud prevention, service quality, security).

Booking and account data: your name, phone number, email address, vehicle make, model, colour and plate number, chosen centre, services, dates and notes you give us.

Membership data: plan, registered vehicle, renewal dates and wash history.

Payment data: the amount, currency, reference and status of a transaction. Card details are entered on Paystack's own secure page and are never seen or stored by us.

Technical data: device, browser, approximate location by IP and pages viewed, used to keep the site working and secure.

Media: photographs and video of vehicles taken at the centre for quality control and, where you consent, for marketing.

To take, confirm, remind you about and manage bookings; to operate Washnation memberships; to take payment; to answer enquiries; to improve our service standards and train staff; and, where you have opted in, to send offers and car care content.

You can opt out of WhatsApp or email marketing at any time using the unsubscribe link, by replying STOP, or by telling staff. Service messages about a booking you have made will continue.

Paystack (payment processing), ZeptoMail (transactional email), WhatsApp Business / Meta (messaging you have opted into), our hosting and database providers, and our internal team communication tools. Each receives only what it needs.

We may disclose data where the law requires it, or to protect our rights, staff or customers. We do not sell your personal data.

Our platform is hosted on servers that may be located outside Nigeria. Where data leaves Nigeria, we use providers that apply recognised security and contractual safeguards.

Booking and payment records are kept for as long as needed for accounting, tax and warranty purposes (typically seven years). Marketing preferences are kept until you withdraw consent. Vehicle photographs used for marketing are removed on request.

You may ask us for a copy of your data, correct it, delete it, restrict or object to its use, or withdraw consent. Write to wash@cityclapr.com and we will respond within 30 days. You may also complain to the Nigeria Data Protection Commission.

Access to customer records is limited to authorised staff, protected by individual accounts and role-based permissions. Data is encrypted in transit. No system is perfect, so please tell us immediately if you suspect a problem with your account.

We use a small number of cookies and local storage entries to remember your chosen centre, keep you signed in and measure site performance. You can clear them in your browser at any time.

Our services are for adults. We do not knowingly collect data from anyone under 18 without a parent or guardian.

We will post any update to this policy on this page with a new revision date, and tell you directly if the change is significant.